Capabilities & Expertise

Strategy & Design Partnerships for
Enterprise Leaders

Partnering with C-Suite executives, VPs, and Directors to build scaling organizations, modernizing legacy systems, and pioneering AI-enhanced experiences that deliver measurable outcomes.

Organizations partner with me when design becomes mission-critical to their success. I provide the strategic leadership and specialized expertise needed to solve complex, enterprise-scale challenges.

Strategic UX Leadership & Organizational Design

Building high-performing design practices, establishing design operations frameworks, and elevating organizational UX maturity from the ground up.

Core Services

  • Design Team Building & Leadership (40+ practitioners)
  • Design Operations & Governance Frameworks
  • UX Maturity Assessments & Transformation Roadmaps
  • Executive Stakeholder Management & Strategic Alignment

Outcomes

  • Unified, high-performing global design organizations
  • Scalable governance models for complex product ecosystems
  • Measurable improvements in design efficiency and ROI
  • Design-led culture as a competitive business advantage

Best For:

Enterprise organizations looking to establish a unified design culture, scale their existing UX practices across global markets, or shift toward more strategic design-led leadership.

Product Experience Strategy & Roadmapping

Defining product vision, orchestrating unified ecosystems, and aligning cross-functional teams around data-driven design strategies.

Core Services

  • High-level Product Experience Vision & Value Props
  • Multi-product Ecosystem Orchestration
  • Data-Informed Design Stratgey & Prototyping
  • North Star Visioning & Long-term Roadmapping

Outcomes

  • Clear, validated product roadmap aligned with business goals
  • Unified user journey across disparate product offerings
  • Reduced development waste through early concept validation
  • Stronger PM-Design-Engineering alignment

Best For:

Organizations with multiple product lines that lack a unified vision, teams struggling with feature bloat, or leaders needing to prioritize their UX roadmap based on core business metrics.

AI-Enhanced Experience Design

Designing intelligent systems, establishing AI evaluation frameworks, and creating predictive UX patterns that build user trust.

Core Services

  • LLM & Generative AI Experience Strategy
  • AI Model Evaluation for Developer/User Trust
  • Human-in-the-Loop & Feedback Loop Design
  • Predictive UI & Anticipatory UX Frameworks

Outcomes

  • Increased user trust and adoption of AI-powered features
  • Quantified evaluation standards for AI system outputs
  • Ethical and human-centered AI integration strategies
  • Future-proofed product ecosystems for the AI era

Best For:

Companies integrating Large Language Models (LLMs) or complex AI algorithms into their products and needing to ensure high user trust, accuracy, and intuitive interaction models.

Enterprise Digital Transformation

Leading end-to-end redesigns, modernizing enterprise workflows, and orchestrating omni-channel experiences that drive global adoption.

Core Services

  • Service Design & Organizational Change
  • Omni-channel Customer Journey Architecture
  • Business Service Blueprinting & Process Overhaul
  • Enterprise-wide Rollout & Adoption Strategies

Outcomes

  • Increased operational efficiency and reduced friction
  • Unified experience for customers and internal employees
  • Accelerated digital-first culture across the organization
  • Significant long-term cost savings through optimization

Best For:

Large-scale organizations undergoing significant shifts in how they deliver value—from legacy physical processes to digital-first, customer-centric ecosystems.

Legacy System Modernization

Transforming outdated enterprise software into modern, high-performance tools while preserving mission-critical functionality and data integrity.

Core Services

  • Heuristic Evaluation & In-depth Systems Audit
  • Core Functionality Mapping & Priority Distillation
  • Modular UX Architecture for Staged Modernization
  • Change Management & User Transition Support

Outcomes

  • Dramatic reduction in task completion times (TCT)
  • Lowered training costs and reduced operational errors
  • Preservation of critical data while improving accessibility
  • Increased employee satisfaction and retention for power users

Best For:

Organizations relying on complex internal tools, outdated SaaS platforms, or core business operations software that feels slow, unintuitive, or disconnected from modern workflows.

Design Systems & Governance

Establishing the language, tools, and processes that enable design and engineering teams to build at speed, scale, and consistency.

Core Services

  • Modular Design System Architecture & Strategy
  • Tokens, Components & Documentation Frameworks
  • Contribution & Governance Models
  • Multi-platform Library Syncing (Figma - Code)

Outcomes

  • Massive reduction in redundant design and dev work
  • Near-perfect visual consistency across diverse platforms
  • Improved accessibility (WCAG) compliance at the source
  • Faster delivery cycles and market rollouts

Best For:

Organizations with growing product teams that struggle with design debt, inconsistent UI components, or high friction between design-to-development handoffs.

Why My Partnership Works

Strategic & Scalable

I don't just solve immediate UX problems; I design the systems and strategies that allow your organization to scale independently.

Accountable & Results-Minded

I align every design initiative with business metrics, ensuring that UX maturity translates directly into measurable ROI and competitive advantage.

Direct Leadership Impact

I partner directly with leadership, providing the executive-level design perspective needed to navigate complex organizational transformations.

How I Help Your Team

Direct Practitioner

Leading mission-critical design work while mentoring and leveling up your internal design talent.

Strategic Advisor

Partnering with leadership to define product vision, org design, and high-level strategy.

Interim Leader

Stepping in during key transitions to lead teams, maintain momentum, and scale design ops.

Specialized Project Lead

Leading high-complexity initiatives like AI integration or legacy system modernization.

Operational Consultant

Designing the governance and frameworks that empower your team to build faster and better.

Ready to Elevate Your Design Strategy?

Whether you're scaling teams, modernizing systems, or pioneering AI experiences, I bring the expertise to deliver measurable results.